FAQ's

Frequently Asked Questions

When will your cleaning associates arrive to clean?

Our team members are ready to clean when you need us, our team members do their very best to stick as closely to those start times as possible. However, the arrival time may vary slightly due to things such as traffic.

Please take note that additional costs are involved for any hours outside 6:00am - 7:00pm Monday to Friday. Additional charges for public holiday and weekend cleaning service. You will be notified of this at time of booking.

Is there anything I should do before you arrive to clean?

Nice of you to ask - yes, it can help our team members if you pick up or put away any clothes, children's toys or other items before we arrive. It is also appreciated if you could make sure your pet is safe and secure before our cleaning associates come to clean. Thanks!

What if I can't be home when your team members arrive to clean?

No problem, this is very common. That's why many of our clients decide to provide us with a key and a code if they have an alarm system for their home. All keys are securely marked and controlled to maintain your and security.

This arrangement works very well and allows us to access your home to clean at the appropriate day and time. If you do not provide us a key, and you are not home to let our team members in at their scheduled cleaning time, a cancellation fee will apply.

What if I need to reschedule or skip my regular cleaning?

Again, no problem! We realize that life gets busy and sometimes things happen requiring you to move things around. We ask that you please let us know at least 48 hrs. in advance, so we can change our team member's schedules or arrange for an alternative time and date for your cleaning.

What about holidays?

We'll call well in advance of any those nationally recognized holidays to arrange for a better day and time. Speaking of the holidays, be sure to let us know if you are ever in need of extra cleaning in advance of family get together, dinner or party - we're here to help.

When is payment due?

Domestic - Payment is due on or before your scheduled cleaning day.

When you book your service, we will advise you of our payment methods.

How do you make sure things go right?

You’ll be pleased to know that all of our team members and supervisors are trained and experienced in using the latest, safest and most effective methods for cleaning homes - like yours!

Who provides the cleaning chemicals and equipment?

We bring everything we need to professionally clean your home including necessary supplies, chemicals and equipment.

What about 'Green' Products? Do you use them?

Green cleaning is a broad and often misunderstood term used today to include any number of products and cleaning methods used by cleaning companies with the goal of reducing the impact on our environment while supporting ecologically safe and healthy homes.

While the use of these products is desirable, truly organic 'green' chemicals, unlike disinfectants, do not kill many harmful bacteria. Our approach is to work in a responsible way towards adding increasingly 'green' products to our overall chemical program if appropriate.

Will you send the same team members each visit?

We always try to clean your home using the same cleaning associates each time, unless due to sickness or other emergency, we are unable to do so.

We want you to feel confident in our team members and they are eager to get to deliver a custom cleaning for your home as quickly as possible.

Are you insured? What if something gets broken?

While our team members are trained on proper cleaning procedures and pride themselves in being careful, if anything were to get broken as the result of something one of our team members did while cleaning - we want to step up to make it right!

That means trying to as quickly as possible to either repair or replace it - and because all of our team members are insured, we would file a claim whenever necessary to help resolve the situation.

How to Get Started

  • Request on- line quote, call or email us
  • We will endeavour to get back to you within 24 hours
  • Arrange a day and time for an in-home free quote (most cases)
  • Once you accept the quote, we will schedule a day and time, Organise access
  • Then were off, doing what we do best
We're here to help.

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Contact us

If you would like someone to contact you for a quick chat, please don’t hesitate to get in touch. We are more than happy to help!

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